Shipping And Return Policy
Shipping and Return Policy
Shipping Information:
Welcome to Gold Couture, where your satisfaction is our top priority. Below, you'll find detailed information about our shipping and return policies to ensure your shopping experience is as smooth and enjoyable as possible.
Shipping Destinations:
Gold Couture offers worldwide shipping
Orders are despatched from our Sydney Boutique
Processing Time:
Orders are typically processed within 1-2 business days. During high demand periods or promotions, processing time may be extended.
Shipping Time:
We offer standard and expedited shipping options:
- Standard Shipping: 3-5 business days
- Expedited Shipping: 1-2 business days
Please note that these time frames are estimates and may vary based on your location and external factors.
Shipping Costs:
Shipping costs are calculated at checkout based on your selected shipping method and location.
Order Tracking:
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.
Return Policy:
We hope you love your purchase from Gold Couture, but we understand that sometimes things don't work out. If you're not completely satisfied with your order, we're here to help.
Return Eligibility:
- Gold Couture is contacted immediately upon receipt for approval to return
- Items must be returned within 2 days of the delivery date.
- Items must be unworn, unused, and in their original condition with all tags attached.
- Final sale items and accessories are not eligible for return
- Accepted returns will be credited with a store credit NO REFUNDS
- 20% restocking fee will be applied for change of mind returns if approve
How to Initiate a Return:
1. Contact our customer service at shop@goldcouture.net.au
2. Provide your order number and the reason for the return.
3. Our customer service team will guide you through the return process.
Return Shipping:
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. We recommend using a trackable shipping service to ensure your return is received.
No Refund Policy
Contact Us:
If you have any questions about our shipping and return policies, please contact us at shop@goldcouture.net.au
Thank you for choosing Gold Couture!